Allen-Bradley 2711-B6C20 PanelView 5.5-in. Keypad + Touch – Repair Service Available

Allen-Bradley 2711-B6C20 PanelView 600 Color keypad/touch terminal with EtherNet/IP communication and RS-232 printer port, AC powered. NJT Automation offers mail-in repair for the 2711-B6C20 with a 1-year warranty; replacement pricing is available on request.

Mail-in repair available now. Returned with a 1-year warranty. Replacement pricing on request.

Allen-Bradley 2711-B6C20 PanelView 600 Color keypad/touch terminal, 5.5-in. Keypad + Touch, 264V AC – Series B (1 of 10)

Actual NJT inventory photos

Request Replacement Quote Request Repair QuoteEstimated $1,440.00

Part Number	2711-B6C20
Price	On Request Previously sold for $749.99 - $999.99 USDAvailability and condition determine final quote.
Description	PanelView 600 Color keypad/touch terminal, 5.5-in. Keypad + Touch, 264V AC.
Shipping	UPS Ground Included. Next-Day Air and worldwide shipping available. Courier Within 350 miles, est. $3.50/mile, subject to availability.
Warranty	1-year full-function warranty provided by NJT Automation. Warranty details Included 1 year, full-function 2 years +15% of product price ($131.25) 3 years +25% of product price ($218.75) View full warranty policy
Returns	90-day free returns. View return policy
Exchange	Send us your defective 2711-B6C20 after your purchase for a 10% core credit. We also purchase old or damaged parts outright.

Availability

Sourced on request

We do not have a 2711-B6C20 on the shelf right now. We can source one through our supplier network; request a quote and we confirm availability, price and lead time before you commit.

Sourcing

Sourced through our Level 1 network of vetted US suppliers. Each unit is checked before it ships and carries the same NJT warranty and return policy as our own stock. Quotes within one hour during business hours; typical delivery 3–5 business days, next-day air available. Sourced parts are not available for local pickup.

Request Quote How Level 1 sourcing works

Repairs

2711-B6C20 Mail-In Repair Service

Estimated: $1,440.00

Part Number Decoder

PanelView 600 Color keypad/touch terminal

2711B6C20

2711: BulletinPanelView Standard: Allen-Bradley's legacy operator terminal family (PanelView 300, 550, 600, 900, 1000 and 1400), programmed with PanelBuilder32.
B: Operator inputKeypad and touch screen combined.
6: Model / sizePanelView 600: 5.5-in. display.
C: Display typeColor display.
20: CommunicationEtherNet/IP communication port, plus an RS-232 port for printing and application upload/download.
none: PowerNo L-suffix: 85…264V AC power input.
✓: Catalog listingListed in the PanelView Standard selection guide under PanelView 600 Color terminals as 2711-B6C20.

Decoded from the Rockwell Automation catalog-number structure. Series and firmware revision are printed on the product label, not encoded here.

Series & Revisions

No series in stock today; request a series above.

The catalog suffix, not the series, sets input type, communication port and power; series tracked firmware revisions.

Series notes: Same cutout and connector across series. A later series runs the existing PanelBuilder32 application; an earlier one may need it re-saved for its firmware.

Intended Use

Designed for legacy machine operator interface (HMI) applications. PanelView Standard terminals are the operator screens on the installed base of SLC 500, PLC-5 and MicroLogix machines, communicating over DH-485, DH+, Remote I/O, DeviceNet, ControlNet or RS-232 and running PanelBuilder32 applications.

Migration Path

Rockwell Automation has discontinued PanelView Standard terminals. Published successor for the PanelView Standard: PanelView Plus 7 Standard 2711P-T6C21D8S (6.5-in.).

FactoryTalk View ME imports the PanelBuilder32 application (.pba) directly; screens, tags and alarms come across and the tag addresses are re-pointed at the controller.
PanelView Plus 7 communicates over EtherNet/IP. Terminals on DH-485, DH+ or Remote I/O need a 1756-DHRIO / 1761-NET-ENI style bridge or a controller that is already on Ethernet.
Cutouts differ. Rockwell's 2711P-RAK adapter plate kits cover several PanelView Standard openings; otherwise plan a new cutout. Plus 7 Standard is 24V DC, so AC-powered PanelViews add a 24V DC supply.

A like-for-like replacement or a repair keeps the existing program, wiring and panel layout; a migration is a project. Both are listed on this page so the choice can be made on lead time and budget.

Physical Data

Weight and DimensionsWeight4.41 lb (2.00 kg)H × W × D7.6 × 11.4 × 4.6 in. (192 × 290 × 116 mm)

Weight	2.00 kg (4.41 lb) Typical unit weight
Dimensions (H × W × D)	192 × 290 × 116 mm (7.6 × 11.4 × 4.6 in.) PanelView 600 keypad / keypad + touch terminal
Shipping Weight	3.20 kg (7.04 lb) Estimated: unit weight plus box and packing material; bills as 8 lb
Shipping Box (L × W × H)	18 × 14 × 12 in. (457 × 356 × 305 mm) Smallest standard box fitting the product with 3 in. cushioning per side

Product weight and dimensions are typical manufacturer-published values and may differ by series or option. Shipping box and weight are estimates for freight planning; the packed unit may ship in a different box.

Similar Part Numbers

2711-B6C1 Communication: Remote I/O communication port
2711-B6C10 Communication: DeviceNet communication port
2711-B6C15 Communication: ControlNet communication port
2711-B6C16 Communication: RS-232 (DF1 protocol) communication port
2711-B6C2 Communication: DH-485 communication port

Previously sold 2711-B6C20

2 sold

NJT Automation has supplied and shipped 2 2711-B6C20 PanelView 600 Color keypad/touch terminals since 2024; request a quote and we will source another from our supplier network.

Sold: 2 since 2024
Series: B × 1, C × 1

Sold

Allen Bradley 2711-B6C20 /C Operator Interface Panelview 600 Series C -Excellent

$999.99 USD

Used

Request Quote

Sold

Allen Bradley 2711-B6C20X /B Rev J PanelView 600 Display Panel HMI 2711-B6C20

$749.99 USD

Refurbished

Request Quote

Can the 2711-B6C20 be repaired?

Yes. NJT Automation repairs the 2711-B6C20 by mail-in: diagnostic evaluation, component-level repair and a functional test, backed by a 1-year full-function warranty.

Option 1

NJT managed repair

Evaluation: Free. No repair, no charge.
Shipping: Prepaid UPS label both ways.
Pricing: $650 minimum. Rush service available.
Warranty: 1-year full-function warranty included; 2- and 3-year options.

Get a repair quoteor text photos and symptoms to (414) 331-5954

Option 2

Independent repair bids. Compare quotes from independent repair technicians. Post your repair on RepairMode to receive competitive bids from experienced technicians. Each technician sets their own pricing and warranty.

Find an HMI repair specialiston RepairMode.com ↗

Common Failures

Failure patterns we regularly see on PanelView 600 Color keypad/touch terminal hardware like the 2711-B6C20:

Communication port failure: DH+, DH-485, RIO, DeviceNet, ControlNet or RS-232 line driver damaged by a surge or ground loop
Vertical lines or missing rows on the LCD: panel or flex-cable failure
Keypad overlay cracked, peeling or with legends worn off the high-use keys
Touch digitizer dead zones or drift on the combined keypad/touch models
Application lost or terminal restarts in configuration mode after a power event: flash memory fault

Fault indicator reference

2711-B6C20 Fault Indicators

6 states · 2711-UM014

A PanelView 600 Color keypad/touch terminal has no numeric fault code display. Faults are signalled by the COMM (green) and Fault (red) status indicators (on the PanelView 300 Micro, shown on the Communication Setup screen), as documented in Rockwell Automation publication 2711-UM014. Use these states to tell a firmware or application problem from a hardware failure before sending the unit in for repair.

Status indicator states

2711-B6C20 Status indicator states
Indicators	State	What it indicates
Comm on · Fault off	Normal operation	No communication faults; application running.
Comm off	Communication fault / hardware failed	DF1, DH-485, DH+ and Remote I/O terminals: fault detected; check the controller is in Run mode, baud / rack settings and cabling. DeviceNet, ControlNet and EtherNet/IP terminals: communication hardware failed.
Comm blinking	No communication established	No connection to the controller (Remote I/O: the PLC may be in Program mode). DF1 terminals blink until an application is loaded.
Comm flashing	Power-up	Momentary at power-up while self-tests run; normal.
Fault on	Fault detected	Cycle power; if the fault remains the terminal needs servicing. On DeviceNet / ControlNet / EtherNet/IP terminals a solid Fault indicator means hardware failed.
Fault blinking	No application loaded or application corrupt	Hardware is working; reload the application into the terminal.

Where the manual's only remedy for a code is to replace the unit or module, the code is pointing at a hardware fault inside that part. Those are the faults NJT Automation repairs at component level, so a repair quote is usually the first thing to check before buying a replacement.

Source: Rockwell Automation publication 2711-UM014, PanelView Standard Operator Terminals User Manual. Codes are listed as documented; fault behaviour can vary by firmware revision, so confirm against the manual for your unit's series.

Photos by NJT Automation; test videos from NJT or network repair technicians.

Still have questions?

Find answers to shipping, warranties, repairs, and more.

Frequently Asked Questions

What is the 2711-B6C20?

The Allen-Bradley 2711-B6C20 is a PanelView 600 Color keypad/touch terminal with EtherNet/IP communication and RS-232 printer port, AC powered.

What condition is it in?

The 2711-B6C20 may be available on request in Unused surplus / Refurbished / Used condition. We can quote this part in unused surplus, refurbished, or used condition depending on availability and your preference. Specify your requirement in the RFQ.

How much does it cost?

At NJT Automation, 2 2711-B6C20 PanelView 600 Color keypad/touch terminals have sold since 2024 for $750 – $1,000. None are in stock at the moment; request a quote for current pricing, or have your PanelView 600 Color keypad/touch terminal repaired by NJT Automation (see the repair section on this page).

When does this part ship?

The 2711-B6C20 is sourced on request. Request a quote and we'll confirm availability and lead time, typically a few business days.

What power input does it require?

No L-suffix: 85…264V AC power input.

Is it a touch screen or keypad terminal?

Keypad and touch screen combined.