Allen-Bradley 2711P-T12C4A9 PanelView Plus 6 12.1-in. Touch
Allen-Bradley 2711P-T12C4A9 PanelView Plus 6 12.1-in. color touch terminal, Ethernet + RS-232, AC powered. NJT Automation sources the 2711P-T12C4A9 on request; send the part number for a replacement or repair quote.
Quote required. Request a quote below for pricing and delivery.
Actual NJT inventory photos
| Part Number | 2711P-T12C4A9 |
| Price | On Request Availability and condition determine final quote. |
| Description | PanelView Plus 6 touch terminal, 12.1-in. Touch, 264V AC. |
| Shipping |
|
| Warranty | 1-year full-function warranty provided by NJT Automation. Warranty details
|
| Returns | 90-day free returns. View return policy |
| Exchange | Send us your defective 2711P-T12C4A9 after your purchase for a 10% core credit. We also purchase old or damaged parts outright. |
| Availability | Sourced on request We do not have a 2711P-T12C4A9 on the shelf right now. We can source one through our supplier network; request a quote and we confirm availability, price and lead time before you commit. | ||||||||
| Sourcing | Sourced through our Level 1 network of vetted US suppliers. Each unit is checked before it ships and carries the same NJT warranty and return policy as our own stock. Quotes within one hour during business hours; typical delivery 3–5 business days, next-day air available. Sourced parts are not available for local pickup. | ||||||||
| Repairs | 2711P-T12C4A9 Mail-In Repair Service | ||||||||
Part Number Decoder | PanelView Plus 6 touch terminal 2711PT12C4A9
Decoded from the Rockwell Automation catalog-number structure. Series and firmware revision are printed on the product label, not encoded here. | ||||||||
Series & Revisions | 700 to 1500 terminals are modular: the 2711P-RP8 / RP9 logic module, not the display, carries the OS and firmware. Series notes: Displays of the same size interchange across series. Match or exceed the logic module's firmware so the existing .mer runs. | ||||||||
Intended Use | Built for machine operator interface (HMI) applications. PanelView Plus terminals with a 12.1-in. display are the operator screens on packaging, food and beverage, pharmaceutical, automotive and water equipment, running FactoryTalk View ME applications against Logix, SLC and PLC-5 controllers. | ||||||||
Migration Path | Rockwell Automation has discontinued PanelView Plus 6 (400/600, 700 to 1500 and Compact). Published successor for the PanelView Plus 6: PanelView Plus 7 Performance 2711P-T12W22D9P (12.1-in. wide) with the 2711P-RAAT12 adapter plate.
A like-for-like replacement or a repair keeps the existing program, wiring and panel layout; a migration is a project. Both are listed on this page so the choice can be made on lead time and budget. | ||||||||
Physical Data | Weight and DimensionsWeight7.05 lb (3.20 kg)H × W × D11.1 × 14.3 × 2.2 in. (282 × 363 × 55 mm)
Product weight and dimensions are typical manufacturer-published values and may differ by series or option. Shipping box and weight are estimates for freight planning; the packed unit may ship in a different box. | ||||||||
Similar Part Numbers |
| ||||||||
Allen Bradley Information | Technical SpecificationsLifecycle status
| ||||||||
| Category | PanelView Plus | ||||||||
| Part Number | 2711P-T12C4A9 | ||||||||
| Manufacturer | Allen-Bradley | ||||||||
Image gallery1 PHOTOSActual units photographed by NJT
Can the 2711P-T12C4A9 be repaired?
Yes. NJT Automation repairs the 2711P-T12C4A9 by mail-in: diagnostic evaluation, component-level repair and a functional test, backed by a 1-year full-function warranty.
Option 1
NJT managed repair
- Evaluation
- Free. No repair, no charge.
- Shipping
- Prepaid UPS label both ways.
- Pricing
- $650 minimum. Rush service available.
- Warranty
- 1-year full-function warranty included; 2- and 3-year options.
Option 2
Independent repair bids. Compare quotes from independent repair technicians. Post your repair on RepairMode to receive competitive bids from experienced technicians. Each technician sets their own pricing and warranty.
Common Failures
Failure patterns we regularly see on PanelView Plus 6 touch terminal hardware like the 2711P-T12C4A9:
- Touch controller board fault: calibration will not hold after a new digitizer
- Touch digitizer unresponsive, drifting or registering ghost touches: worn analog-resistive overlay on the display module
- Logic-to-display connector pins worn from repeated separation
- Overlay scratched, bubbled or delaminating at the edges
- Cracked bezel or compressed gasket letting washdown reach the display module
Fault code reference
2711P-T12C4A9 Fault Codes
19 codes · 2711P-UM006
Fault codes a PanelView Plus 6 touch terminal reports on the start-up splash screen (shown as Fatal followed by a two-character code, for example Fatal 3A) and the Fault (red) and Comm (green) indicators, as documented in Rockwell Automation publication 2711P-UM006. Use them to narrow a problem down to the unit, its wiring or the application before sending it in for repair.
Fatal start-up codes
| Code | Failure | What it indicates |
|---|---|---|
| Fatal 02 | Watch dog reset | A momentary loss of control due to a software failure. The terminal halts at the maintenance window; monitor for recurrence. |
| Fatal 03 | Failed RAM | POST failure in the terminal's RAM; a hardware fault in the logic module (700…1500) or the terminal's logic board (400/600). |
| Fatal 0F | Firmware update failure | Fatal during firmware loading. Reset from the maintenance menu, restore factory defaults or reinstall firmware. |
| Fatal 1E | Firmware validation (CRC/format) failure | Fatal during firmware loading (1E also appears as a normal 'Update' progress code). Reset, restore defaults or reinstall firmware. |
| Fatal 1F | Firmware compatibility index failure | Firmware failed to validate the compatibility index of a firmware region; reinstall the correct firmware. |
| Fatal 31 | Stuck key | POST found a function key held or stuck. Make sure nothing presses on the keypad and reset the terminal without touching any key; if it persists, the fault is in the keypad / display module. |
| Fatal 3A | Stuck touch | POST found a touch cell held or stuck. Make sure nothing is pressing on the screen (including a damaged anti-glare overlay), then reset without touching it; if it persists, the fault is in the touch screen / display module. |
| Fatal 3B | Failed backlight | POST could not start the backlight; a hardware fault in the display module. If 3A or 3B appears right after an LED-backlit (newer series) display module was fitted to an older logic module, check the logic module firmware first (2711P-IN030 requires 7.00.20 or later for LED displays on Plus 6). |
| Fatal A5 | Firmware write to storage failure | Fatal during firmware loading (A5 also appears as a normal 'Update/Restore' progress code). Reset, restore defaults or reinstall firmware. |
| Fatal D2 | Firmware stored image verification failure | Fatal during firmware loading; reset, restore defaults or reinstall firmware. |
Show 6 more codes
| Fatal FF | Invalid or missing OS firmware image | No valid operating system image (FF also appears as a normal 'AutoTest' progress code). Reinstall firmware. |
| Fatal R0 | Failed to initialize restore operation | Fatal during a restore; reset the terminal from the maintenance menu. |
| Fatal R1 | Invalid header in .pvb file | Fatal during a restore; the backup file header is invalid. |
| Fatal R2 | Invalid header | Fatal during a restore. |
| Fatal R3 | Cannot write intermediate files | Fatal during a restore; the terminal could not write intermediate files. |
| Fatal R4 | Corrupt .pvb file | Fatal during a restore; the backup file is corrupt. |
The splash screen shows the state word and the code together, for example "Fatal 3A". Codes shown with the state AutoTest, Boot, Init, Update or Restore (E6, FF, G0, H1–JA, K1–MA, 1E, A5, DC) are normal progress messages; only codes shown with the state Fatal are errors. Rockwell Knowledgebase 459615 reproduces this list.
Status indicator states if the terminal stops during start-up
| Indicators | State | What it indicates |
|---|---|---|
| Fault blinking · Comm off | Recoverable firmware error | Last firmware download failed. Reload the firmware with the Firmware Upgrade Wizard. |
| Fault on · Comm off | Non-recoverable logic module fault | Hardware fault in the logic module (700…1500) or the terminal's logic board (400/600); not recoverable by a reset or firmware reload. |
| Fault on · Comm blinking | Non-recoverable display module fault | Hardware fault in the display module (700…1500) or the terminal's display section (400/600); not recoverable by a reset or firmware reload. |
Where the manual's only remedy for a code is to replace the unit or module, the code is pointing at a hardware fault inside that part. Those are the faults NJT Automation repairs at component level, so a repair quote is usually the first thing to check before buying a replacement.
Source: Rockwell Automation publication 2711P-UM006, PanelView Plus 6 Terminals User Manual. Codes are listed as documented; fault behaviour can vary by firmware revision, so confirm against the manual for your unit's series.
Photos by NJT Automation; test videos from NJT or network repair technicians.
Still have questions?
Find answers to shipping, warranties, repairs, and more.