Allen-Bradley 2711P-K6M20D PanelView Plus 5.5-in. Keypad – Repair Service Available
Allen-Bradley 2711P-K6M20D PanelView Plus 5.5-in. monochrome / grayscale keypad terminal, Ethernet + RS-232, 24V DC powered. NJT Automation offers mail-in repair for the 2711P-K6M20D with a 1-year warranty; replacement pricing is available on request.
Mail-in repair available now. Returned with a 1-year warranty. Replacement pricing on request.
Actual NJT inventory photos
| Part Number | 2711P-K6M20D |
| Price | On Request Previously sold for $1,149.99 USDAvailability and condition determine final quote. |
| Description | PanelView Plus keypad terminal, 5.5-in. Keypad, 24V DC. |
| Shipping |
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| Warranty | 1-year full-function warranty provided by NJT Automation. Warranty details
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| Returns | 90-day free returns. View return policy |
| Exchange | Send us your defective 2711P-K6M20D after your purchase for a 10% core credit. We also purchase old or damaged parts outright. |
| Availability | Sourced on request We do not have a 2711P-K6M20D on the shelf right now. We can source one through our supplier network; request a quote and we confirm availability, price and lead time before you commit. | ||||||||
| Sourcing | Sourced through our Level 1 network of vetted US suppliers. Each unit is checked before it ships and carries the same NJT warranty and return policy as our own stock. Quotes within one hour during business hours; typical delivery 3–5 business days, next-day air available. Sourced parts are not available for local pickup. | ||||||||
| Repairs | 2711P-K6M20D Mail-In Repair ServiceEstimated: $1,295.00 | ||||||||
Part Number Decoder | PanelView Plus keypad terminal 2711PK6M20D
Decoded from the Rockwell Automation catalog-number structure. Series and firmware revision are printed on the product label, not encoded here. | ||||||||
Series & Revisions | No series in stock today; request a series above. Series notes: Same cutout and connections across series; confirm the replacement's firmware supports the project's FactoryTalk View ME version. | ||||||||
Intended Use | Intended for machine operator interface (HMI) applications. PanelView Plus terminals with a 5.5-in. display are the operator screens on packaging, food and beverage, pharmaceutical, automotive and water equipment, running FactoryTalk View ME applications against Logix, SLC and PLC-5 controllers. Keypad models suit gloved operators and washdown areas where a touchscreen is impractical. | ||||||||
Migration Path | Rockwell Automation has discontinued the original PanelView Plus and PanelView Plus CE terminals. Published successor for the PanelView Plus (Windows CE 4.1): PanelView Plus 7 Standard 2711P-T6C21D8S (6.5-in.).
A like-for-like replacement or a repair keeps the existing program, wiring and panel layout; a migration is a project. Both are listed on this page so the choice can be made on lead time and budget. | ||||||||
Physical Data | Weight and DimensionsWeight2.05 lb (0.93 kg)H × W × D6.6 × 10.5 × 3.9 in. (167 × 266 × 98 mm)
Product weight and dimensions are typical manufacturer-published values and may differ by series or option. Shipping box and weight are estimates for freight planning; the packed unit may ship in a different box. | ||||||||
Similar Part Numbers |
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| Category | PanelView Plus | ||||||||
| Part Number | 2711P-K6M20D | ||||||||
| Manufacturer | Allen-Bradley | ||||||||
Previously sold 2711P-K6M20D
1 soldNJT Automation has supplied and shipped one 2711P-K6M20D PanelView Plus keypad terminal in 2024; request a quote and we will source another from our supplier network.
- Sold
- 1 in 2024
- Series
- B × 1
Image gallery9 PHOTOSActual units photographed by NJT
Can the 2711P-K6M20D be repaired?
Yes. NJT Automation repairs the 2711P-K6M20D by mail-in: diagnostic evaluation, component-level repair and a functional test, backed by a 1-year full-function warranty.
Option 1
NJT managed repair
- Evaluation
- Free. No repair, no charge.
- Shipping
- Prepaid UPS label both ways.
- Pricing
- $650 minimum. Rush service available.
- Warranty
- 1-year full-function warranty included; 2- and 3-year options.
Option 2
Independent repair bids. Compare quotes from independent repair technicians. Post your repair on RepairMode to receive competitive bids from experienced technicians. Each technician sets their own pricing and warranty.
Common Failures
Failure patterns we regularly see on PanelView Plus keypad terminal hardware like the 2711P-K6M20D:
- Cracked bezel or compressed gasket allowing washdown ingress
- Lines, dead pixels or low contrast on the LCD
- Ethernet or RS-232 port dead or dropping the PLC connection
- Hangs on the splash screen: control board flash or firmware corruption
- No power LED on 24V DC input: failed electrolytic capacitors, input fuse or DC-DC converter on the power supply board
Fault code reference
2711P-K6M20D Fault Codes
20 codes · 2711P-UM001
Fault codes a PanelView Plus keypad terminal reports on the screen at start-up (error number with an ERROR! message) and the Fault (red) and Comm (green) indicators, as documented in Rockwell Automation publication 2711P-UM001. Use them to narrow a problem down to the unit, its wiring or the application before sending it in for repair.
Start-up error messages
| Error # | Displayed message | What it indicates |
|---|---|---|
| 1 | RAM Test | RAM test failure. Reset the terminal; if it persists, reseat the SO-DIMM (700…1500). A persistent failure is a logic board fault. |
| 14 | RAM Header Check | The OS firmware being downloaded is not compatible with the hardware (400/600 terminals). |
| 20 | Transfer Image | Programming the downloaded OS firmware into flash failed (400/600 terminals). |
| 23 | Download Task / Internal CF | Firmware image too large (400/600), or an error programming firmware to the internal CompactFlash (700…1500). |
| 24 | CRC Check | Checksum of the OS firmware failed; reload firmware. Persistent failures point to the internal CompactFlash or logic module. |
| 25 | Invalid Prod Family | The OS firmware being downloaded is not for this terminal family (400/600 terminals). |
| 27 | Decompress System | Error decompressing the OS firmware from flash to RAM (400/600 terminals). |
| 30 | Watchdog Test | Watchdog test failure; reload firmware, then suspect the logic module. |
| 31 | Stuck Key | A function key is held or stuck. Make sure nothing presses on the keypad (on the 400/600, tap F1 rather than holding it to enter Configuration mode) and reset; persistent failures mean the keypad / display module. |
| 31.5 | Stuck Touch | Touch screen reports a constant touch (700…1500 terminals). Remove anything pressing on the screen, including a damaged anti-glare overlay, and reset; persistent failures mean the display module. |
Show 5 more codes
| 32 | Battery Test | Battery failure (700…1500 terminals). Fit a new battery; if it persists, the fault is on the logic module. |
| 33.5 | NVRAM Access | Nonvolatile memory failure (700…1500 terminals); upgrade system firmware to 3.10.03 or later. |
| 3a | Stuck Touch | Touch screen reports a constant touch (400/600 terminals). Remove anything pressing on the screen, including a damaged anti-glare overlay, and reset; persistent failures mean the terminal. |
| 40 | EXE Check | System OS firmware is missing or corrupt; reload firmware. |
| 50 | External CF | Error loading OS firmware from the external CompactFlash card. |
Status indicator states if the terminal stops during start-up
| Indicators | State | What it indicates |
|---|---|---|
| Fault blinking · Comm off | Last firmware download failed | Recoverable: reload the firmware with the Firmware Upgrade Wizard. |
| Fault blinking · Comm blinking | Boot loader firmware failed or missing | Recoverable: reload the firmware with the Firmware Upgrade Wizard. |
| Fault blinking · Comm on | Windows CE OS firmware failed or missing | Recoverable: reload the firmware with the Firmware Upgrade Wizard. |
| Fault on · Comm off | Fatal hardware error | Hardware fault in the logic module (700…1500) or the terminal's logic board (400/600). |
| Fault on · Comm blinking | Fatal hardware error in display | Hardware fault in the display module (700…1500) or the terminal's display section (400/600). |
Where the manual's only remedy for a code is to replace the unit or module, the code is pointing at a hardware fault inside that part. Those are the faults NJT Automation repairs at component level, so a repair quote is usually the first thing to check before buying a replacement.
Source: Rockwell Automation publication 2711P-UM001, PanelView Plus Terminals User Manual. Codes are listed as documented; fault behaviour can vary by firmware revision, so confirm against the manual for your unit's series.
Photos by NJT Automation; test videos from NJT or network repair technicians.
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